FAQs

Our modimal Customer Service Team is available Monday through Friday, 9 am - 5 pm ET, excluding holidays. You can reach us via email at hello@modimal.com (preferred and our fastest response), via chat using the icon in the right bottom cornern of our website, or via voicemail at +1(929) 460-3208. We will make sure to get back to you within 24 business hours.

Our specialist Accounts team are experts at seeing the bigger picture and demonstrate exceptional attention to detail regardless of whether they work within Client Accounting, Accounts Payable, Treasury or Credit Control.

Their ability to build occupier relationships delivers impressive results and a best-in-class service to our clients. The team works closely with our Surveying and Facilities Management teams to build and manage incredibly complex service charge budgets. They are able to work with great accuracy to meet client and occupier needs whether collecting payments from occupiers, creating financial reports or managing internal controls, all within regulatory RICS compliance.

Our Facilities Management team has a deep understanding of how commercial buildings function and operate and they take genuine pride in their work. They carefully manage their assigned buildings and associated budgets to deliver exceptional service and experiences for occupiers.

Over recent years the role of a Facilities Manager has expanded significantly; they seek opportunities to add value, boost occupier and wider stakeholder engagement, and champion ESG initiatives. We empower our Facilities Managers with the autonomy to select the best service partners and solutions for their assets, fostering trusted partnerships.

Our Facilities Management team has a deep understanding of how commercial buildings function and operate and they take genuine pride in their work. They carefully manage their assigned buildings and associated budgets to deliver exceptional service and experiences for occupiers.

Over recent years the role of a Facilities Manager has expanded significantly; they seek opportunities to add value, boost occupier and wider stakeholder engagement, and champion ESG initiatives. We empower our Facilities Managers with the autonomy to select the best service partners and solutions for their assets, fostering trusted partnerships.

Our Facilities Management team has a deep understanding of how commercial buildings function and operate and they take genuine pride in their work. They carefully manage their assigned buildings and associated budgets to deliver exceptional service and experiences for occupiers.

Over recent years the role of a Facilities Manager has expanded significantly; they seek opportunities to add value, boost occupier and wider stakeholder engagement, and champion ESG initiatives. We empower our Facilities Managers with the autonomy to select the best service partners and solutions for their assets, fostering trusted partnerships.

Our Facilities Management team has a deep understanding of how commercial buildings function and operate and they take genuine pride in their work. They carefully manage their assigned buildings and associated budgets to deliver exceptional service and experiences for occupiers.

Over recent years the role of a Facilities Manager has expanded significantly; they seek opportunities to add value, boost occupier and wider stakeholder engagement, and champion ESG initiatives. We empower our Facilities Managers with the autonomy to select the best service partners and solutions for their assets, fostering trusted partnerships.

Our Facilities Management team has a deep understanding of how commercial buildings function and operate and they take genuine pride in their work. They carefully manage their assigned buildings and associated budgets to deliver exceptional service and experiences for occupiers.

Over recent years the role of a Facilities Manager has expanded significantly; they seek opportunities to add value, boost occupier and wider stakeholder engagement, and champion ESG initiatives. We empower our Facilities Managers with the autonomy to select the best service partners and solutions for their assets, fostering trusted partnerships.

Our Facilities Management team has a deep understanding of how commercial buildings function and operate and they take genuine pride in their work. They carefully manage their assigned buildings and associated budgets to deliver exceptional service and experiences for occupiers.

Over recent years the role of a Facilities Manager has expanded significantly; they seek opportunities to add value, boost occupier and wider stakeholder engagement, and champion ESG initiatives. We empower our Facilities Managers with the autonomy to select the best service partners and solutions for their assets, fostering trusted partnerships.